I have an HMO that I include fast broadband and a basic TV package within the rental price. This is supplied by Virgin Media, it has been set up like this for the last 4 years without a problem and it is what my experienced letting agents suggested.
This month I find that one tenant has used the Virgin set top box to add more channels to the package. I found out when the bill came. After speaking to Virgin Media it seems that the parental control PIN is all that is required to do this. Virgin claim not to have a way of blocking this! I've instructed the agent to visit and change the PIN as Virgin can't do this remotely unless the PIN has been blocked by too many attempts.
Clearly this is a major security headache.
The solution of changing the PIN is less than ideal as tenants could work through 4 digit codes to crack the PIN. It also limits tenants as watching pre-recorded programmes before the 9pm watershed requires the PIN to be entered.
Anyone had similar issues or can suggest a solution.?
This month I find that one tenant has used the Virgin set top box to add more channels to the package. I found out when the bill came. After speaking to Virgin Media it seems that the parental control PIN is all that is required to do this. Virgin claim not to have a way of blocking this! I've instructed the agent to visit and change the PIN as Virgin can't do this remotely unless the PIN has been blocked by too many attempts.
Clearly this is a major security headache.
The solution of changing the PIN is less than ideal as tenants could work through 4 digit codes to crack the PIN. It also limits tenants as watching pre-recorded programmes before the 9pm watershed requires the PIN to be entered.
Anyone had similar issues or can suggest a solution.?
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