Poll for HMO landlords UK

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    Poll for HMO landlords UK

    All, I run some high spec HMO's that I have never had an issue with in respect to heating. Had a couple recently move in who are saying they are too cold. All started last Thursday when the tenants for some reason tried to call for heat multiple times in the evening yet the room stat was reading 24c! The set temp was previously set at 20.5 and in the 3 years I have had this stat that was more than fine with zero tenant complaints. The reported it out some 2 days later saying that last on Friday that the heating was not working. I had already logged into the system as it was sending alerts and could see that there was zero call for heat on Friday. When questioned the tenant then said that they hadn't called for heat on the Friday after all as they thought it was broke. As it turned out if they had of called for heat on Friday it would have come on as I had upped the set temp to 21.5 and overnight it had dropped down to 21. Property is located just outside LDN and I live local and the other HMO have not made any call for heat. I still have back door and windows open throughout the day and sleeping with fan on! I explained to the T's that it is not cold, just cooler and they should look at the temp required for a restful nights sleep. Saturday they called for heat again and it actually came on for 1 hour and the boiler did fire for around 1hr until the set point was reached but would you believe they pressed again within 1.5hr of it switching off. This time the boiler did not fire as there was no enough heatloss. Yesterday during the day the house heated up to 23.5 (weather was nice) and still there was a call for heat last night! Sorry for the long post but thought I would give as much info as I can.


    So for those out there that run HMO have your tenants been requesting heat already this year. If so please give where you are in the country.

    Tks

    #2
    Perhaps you could politely inform them that The World Health Organisation (WHO) recommends temperatures of 21°C for the main living area and 18°C for the rest of the home. The Cold Weather Plan for England 2017 also endorses this recommendation - you are already meeting the requirements of providing a reasonable degree of thermal comfort by the sounds of things.

    Comment


      #3
      Yes I did explain that the your body needs to reduce temperature for a restful nights sleep. They said they are cold and will not do what google says. Strange thing is when I explained that cleared funds need to be in our account prior to them signing contract and getting keys guess what they done they googled it. I can imagine the rest of the house slinging windows open (I have locked the roomstats down to 4 which is around 24c) so hopefully wouldnt be too crazy. Think might be best to get them to move as I reckon they are going to be a pain. As I say never had any issues like this before, and I know whenever I have been round there it is much warmer than what I would have.

      Comment


        #4
        I wouldn’t argue about the best temperature for a person.
        Just that they can’t have the temperature that they want and that you’d be happy for them to move on.

        There’s almost certainly a separate cut out thermostat on the boiler itself, and they can’t have a higher temperature than that (I’m impressed they get 24 degrees).
        I’d have the boiler set lower than that (mine won’t go that high full stop).
        When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
        Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

        Comment


          #5
          Yes as you say the difference is what they think/are used to compared to what I am willing for them to have. Bottom line I suppose is thinking about my green credentials if I dont let them have it how they want it then they will only do it somewhere else and obviously I am concerned about cost going forward. Obviously if I do set the stat to call for heat when 24c or above then the other tenants will get used to the new normal and potentially we have a house full of lizards! Boiler controls the flow temp of the water to the radiators/ cylinder. This time of year it would easily reach 30c indoors if they were allowed to crank it up as the un-educated probably think that setting it higher makes it get hotter quicker, which only happens if you have weather compensation/ load compensation that looks at the delta between actual and target.

          Comment


            #6
            Do they pay their own electricity? If so then suggest a fan heater to supplement the central heating in their rooms

            Comment


              #7
              I didn't fully understand the nature of the heating control system in this property, and, in particular references to heating demands seemed strange (normally these come from one piece of equipment (room thermostat) to another (boiler), not from humans.

              However I would note that raising the the temperature with fan heaters won't supplement the central heating, but rather replace it (or is that what DPT57 really meant?). This assumes there is either a room thermostat or TRVs on the radiators. The latter may not cut out entirely, s they tend to be warmed by the radiator and need to be set higher than the target bulk room temperature.

              Comment


                #8
                DTP57 is saying let them heat via electric in their room so the rest of the house is not heated to a level that quite simply is not required.During weather like today the whole house ventilation system takes heat from the loft space and distributes this around the house via positive air pressure.

                Leaseholder64 room stat is in the hall, there is a button for call for heat that will override set program, for a heat level set by the Landlord for a duration set for the Landlord. Obviously if they call for heat and the setpoint is less than the actual reported temperature then the boiler will not fire. All radiators bar one have TRV (you should not put a trv in the same area as the roomstat and this also acts as a bypass). I find that many tenants dont realise that around 3 is 19c on the TRV's often they were set to 6 but I have set these so maximum on these (via mechanical lock in the head) are 4 which is around 24c. Over time the tenants have learnt that just over 3 is more than adequate for a bedroom and the radiators dont get hotter any slower when set at this level :-)

                Comment


                  #9
                  Just got an alert boost has been pressed internal temperature 23.5c! It has been warm all day here been sitting in shorts with back door open windows open. Unbelievable

                  Comment


                    #10
                    Don't change the controls, change the occupants
                    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

                    Comment


                      #11
                      Once again call for heat and the hallway is 24.5c. Unbelievable it has been a very warm day today here and even now outside is a warm breeze. Anyone remember the series V with them lizards :-)

                      Comment

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